Hotel Terms and Conditions
1. Check-in and Check-out
- Check-in time is from check-in es a partir de las 4:00 PM.
- Check-out time is until check-out es hasta las 11:00 AM.
- Early check-in or late check-out are subject to availability and may
- incur an additional charge.
Reservations and Payments
Identification
To ensure the safety of all our guests, it will be necessary to present a valid identity document at the time of check-in.
If it has not been provided previously, it can be delivered upon arrival at the accommodation.
Payment Conditions
Payments are made according to the conditions established in the reservation:
- 30% of the total amount to formalize the reservation and block the dates.
- The remaining 70% must be paid 15 days before the arrival date.
Security Deposit
- For reservations of groups of more than 10 people, a security deposit of €150.00 may be requested.
- The deposit will be paid upon arrival.
- After departure and verification of the good condition of the accommodation, the amount will be fully refunded.
- In case of damages derived from non-compliance with the rules of the accommodation, the corresponding cost will be deducted from the deposit.
Payment Methods
We accept the following forms of payment:
- Bank transfer.
- Bizum: 606 371 552.
- PayPal: srsusanar@googlemail.com.
Note: Payments made through PayPal have a surcharge of €35.00 per transaction.
Reservation Confirmation
The reservation will be automatically confirmed once the payment of the deposit is received.
The payment reference must include:
- Full name.
- Reserved accommodation.
- Check-in and check-out dates.
Cancellation Policy
- Cancellations made more than 30 days in advance: 100% refund of the amount paid as a reservation.
- Cancellations between 30 and 15 days before arrival: 50% refund of the amount paid.
- Cancellations within 15 days prior to arrival: the amount paid will not be refundable.
- If the total payment of the reservation is not completed before arrival, the reservation will be canceled without the right to a refund.
Bank Details
Account Holder: Susana Rodríguez Andújar
Account Number: ES60 0128 0720 1005 00007654
Contact
If you have any questions, you can contact us via WhatsApp on 606 371 552.
3. Guest Conduct
- Guests must maintain respectful behavior towards staff and other guests.
- Excessive noise is not allowed, especially between 11:00 PM and 9:00 AM.
- Any damage caused to the hotel facilities will be the responsibility of the guest.
4. Use of Rooms
- The rooms are for the exclusive use of registered guests.
- Smoking is prohibited inside the rooms and in the interior areas of the hotel.
- Guests must keep the room in good condition and report any inconvenience to the reception.
5. Security
- Each guest is responsible for their personal belongings.
- The hotel is not responsible for the loss of unsecured valuables.
- Security regulations and emergency exits must be respected.
6. Pets
- Pets are not allowed according to the hotel policy.
- If they are allowed, they must be supervised and additional charges may apply.
7. Facilities and Services
- The hotel facilities must be used responsibly.
- Misuse of the facilities may result in the restriction of access to services.
8. Right of Admission
- The hotel reserves the right of admission and permanence in case of non-compliance with these rules.